Carbyne - Mission Critical Contact Center Solutions

Your citizens deserve uninterrupted emergency services, especially in times of natural disasters and catastrophic events. Learn how Carbyne’s cloud-native technology can help your PSAP prepare for extraordinary situations with minimal disruption to your staff and the public. Our cloud-native call handling solution offers:

Mobility: If you have to evacuate, you can take your laptop and still receive 911 calls without interruption, anytime, anywhere.

Disaster Preparedness: Remote access allows you to move your team to a safer area and mobilize teams in different remote locations. This can cut down on response time and give your team better situational awareness.

Scalability: Allows you to scale up your team very quickly so you don’t miss a beat during emergency response.

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Carbyne APEX leverages a cloud-native platform to enable your life-saving operations to continue when the unthinkable happens. APEX offers a full call management solution with perimeterless security to keep hackers out, live patented video for better situational awareness and dynamic accurate caller location for quicker response times. All these features and more in a simple, easy to use one-screen interface.

Learn more about how APEX can help your PSAP.

Hear what our customers have to say:

“The staff are just absolutely in love with the system. We are immediately seeing increased location accuracy. Any point in time we may need to take calls from home, from a backup center, in a vehicle, or in our offices, today we have that capability.”

Tyrell Morris

Executive Director, Orleans Parish Communication District

“Enhancing public safety is my top responsibility as Mayor. Our first class police department continuously seeks to improve our processes and outcomes. With this partnership, we’re utilizing cutting-edge technology to protect our residents and visitors alike,” said Miami-Dade County Mayor Daniella Levine Cava, “By working with Carbyne, we’re giving our police and first responders more tools to prepare for the unexpected, respond to emergencies, and ensure the ultimate safety of our residents.”

Daniella Levine Cava

Mayor, Miami-Dade County

“As a police officer, we respond to a lot of domestic disturbances, and so - to have the ability to have the victim show video, so we can provide that video to our courts, assists us with the prosecution of cases. That's unheard of before Carbyne.”